Field Service Management Software

It asks your customers for online reviews too!

If you work in a home-services industry — and especially if you manage a team of professionals who make house calls — there’s a good chance you’ve heard about field service management software. But exactly what does this term refer to, and is field service management software applicable in your specific line of work?

To help you gain a clearer understanding of what field service management software is and how your business might use it, here’s an overview of everything you need to know about this revolutionary way to streamline your workflow.

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Q. Why are we offering this software as an option for generating customer reviews?

A. The automated follow-up process to ensure customer satisfaction and asking for online reviews is built right into House Call Pro!


For businesses that make house calls, field service management, often abbreviated as FSM, simply refers to the allocation of off-site resources required to serve customers. FSM comes in many different forms and can include everything from scheduling appointments to dispatching workers to determining the locations of your vehicles. Over the years, FSM has evolved from a rudimentary pencil-and-paper process into a sophisticated set of computer-based tools that leverage the latest technology. These computer programs are collectively known as field service management software.

Computer-based FSM has existed for decades in the form of industry-specific programs, such as HVAC software designed especially for specialists in that field. Today, however, the leading FSM platforms are feature-rich, web-based tools that can be customized to suit any type of home-service business. And because these tools live in the cloud and are accessible from any internet-connected device, they make running a home-service business easier than ever before.

What Type of Businesses Use FSM Software?

A growing number of home-service businesses use FSM software, including workers in traditional trades such as electricians and carpet cleaners, as well as providers of more-emergent services like solar panel installation and home automation.

Here’s a quick — but far from complete — list of professions that stand to benefit from FSM software:

  • Housekeepers
  • Electricians
  • Window Cleaners
  • Landscapers
  • Pressure Washers
  • HVAC Specialists
  • Plumbers
  • Garage Door Installers

If you’re curious about how field service management software can streamline your operations, here’s a rundown of 10 of the many benefits a modern FSM solution can bring to your home-service business.

  • Simpler Management: Manage your workforce in the field more effectively — and more effortlessly — than ever before.
  • An Up-to-Date Dashboard: Access a bird’s-eye view of your entire business anytime and from anywhere.
  • Speedier Payments: Issue invoices at the touch of a button or instantly collect payment for completed projects.
  • Simplified Scheduling: Give customers the freedom to schedule appointments online based on your team’s current availability.
  • Enhanced Appearance: A sleek customer interface lets you appear every bit as professional as the biggest names in your industry.
  • Empowered Employees: Allow your workers to deliver better service by giving them instant access to customer information.
  • Improved Customer Communications: Increase customers’ peace of mind by providing them with real-time updates about appointments and ETAs.
  • Automated Operations: Remove repetitive tasks from your to-do list by automating time-consuming processes.
  • Reduced Confusion: One central location to view all day-to-day operations ensures every member of your team is always on the same page.
  • Integrated Information: Import customers, calendars, and accounting information by integrating with other tools you’re already using.

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